Computer Care Associates - www.help4computers.com

Services

We are a full computer repair company offering expert and quality home or small business repairs. We can help you with everything from choosing the right computer hardware or software to routine maintenance to troubleshooting and repairs. Our Microsoft Certified technicians can analyze your problem and provide solutions without removing your computer. By performing repair on location we can minimize down time and have you back up and running in no time.

Our consultants also provide Access database development, and ACT support and consultation.

After every service is completed, we provide ongoing telephone and email assistance to all of our customers.

Computer Care Associates Can Help Maintain & Repair

Your Home or Business Computer System

Your computer doesn't work, and you can't live without it for a day, let alone a week. You don't want to pack it up and drag it somewhere, only to have to bring it back home a week later, and figure out how to put it back together.

Your computer is slow and you need to upgrade it. Who really wants to take the time out of their busy schedule to diagnose the problem or dismantle their computer? Many repairs and upgrades can be done in the comfort of your home or office, without the inconvenience of moving your computer. We will take care of all the details for you.

While we are at it, we can configure your computer or your network to make it easier and more convenient for you to use. Aren't computers supposed to make your life easier?! We can fix your computer, so you can get on with your life. Time is money. Your "down" time makes you inefficient and costs your business money. Let the professionals at Computer Care Associates save you time and money.

Remote Access - Also Saves Time & Money

Computer Care Associates can connect remotely to your computer to repair and provide support services. All you need is an internet connection (cable, not dial-up) for this to occur. We can log into your home or business, a hotel suite while telecommuting, or even through local wireless 'hotspots'. Our friendly online technicians can remotely solve your computer repair and support needs wherever you happen to be. Just sit back and watch as our technician remotely controls your mouse and keyboard to diagnose and fix your computer problems or to demonstrate an application. If it turns out that the issue cannot be fixed remotely, we will arrange for one of our technicians to come to your location and provide on-site computer repair. Remote access is not available for dial-up connections. The cost is $65 per incident. Please note that server-related problems have a different pricing structure.

Instruction

Individual instruction or small classes offered at Framingham office location. Sample areas covered are: Beginning Excel; MS Word; Outlook email program; Internet surfing and research for the beginner; Optimizing Your Computer. Each meeting session is 2 hours. Minimum is 2 meetings (4 hours instruction) for $165. Off-site instruction for groups or individuals can be arranged for a separate fee structure. Please be sure to inquire about what current course(s) our technicians may be teaching through a local continuing education program.


	Purchase Computer Assistance in Blocks of Time Package #1: 10 hour blocks at $85/hour (regularly $95/hour; this is a $10/hour discount). We require a prepaid deposit of $450 for this discount. The balance will be billed as the work is performed, showing the remaining hours left on the contract. Maintenance on a Monthly Basis Package #2: $900 for 6 months, total prepaid (maximum 2 hours/month). We will maintain your computer system to its optimal functioning capacity on a monthly basis for a 6-month term. This includes tasks such as software upgrades, virus protection, defragmenting, scandisk, and start-up issues. These are accomplished monthly to ensure effectiveness and efficiency of your computer system and operations. Pay-As-You-Go Maintenance Package Package #3: Computer maintenance, upgrades and services as needed (billed at $95.00/ per hour). Service calls will be provided within 4 to 10 hours (Monday thru Friday) or at a scheduled time. Please note: Weekends and after 6:00 p.m. weekdays are charged at $115 per hour. Backup Package Let Computer Care Associates take care of your back-up needs! Starting at $165 for the initial visit, charges vary depending on the back-up device and amount of data, ease of access and location. Back up can be accomplished on a weekly, bi-monthly, or monthly basis.